Papermate uses Delivery Agents to deliver your Goods. You agree that your details, including your delivery address and phone number, will be supplied to the Delivery Agent for the purpose of delivering your goods.

DELIVERY AREAS

Australia Post Delivery (Regional and Rural Deliveries)
Timeframes can be found here: https://auspost.com.au/business/shipping/domestic-shipping

Sendle Post Services (Metropolitan Deliveries)
Timeframes can be found here: https://support.sendle.com/hc/en-au/articles/360033399692-How-long-will-it-take-for-me-to-receive-my-parcel-

DELIVERY FEES

Standard Shipping across all states and territories - $7.95 (Up to 5Kg). Prices rise incrementally due to weight.

Additional shipping charges may apply due to high volume, regional, rural and/or commercial quantities.

DELIVERY TIMES

Papermate aims to achieve the delivery time frames set out below:

All goods Australia-wide (including metropolitan suburbs, regional areas and most rural areas): 5 to 10 Business Days

We cannot guarantee that Orders that are split will be delivered on the same day. Delivery may take between 2 to 10 business days depending on the postal address and size of the items purchased. We at Papermate do our best to ensure your goods are dispatched on time and packaged with care.

Notwithstanding the delivery times:

• Papermate cannot guarantee that delivery will occur in the delivery time frames; and

• Papermate is not liable for any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.

During major sales events, natural disasters, pandemics, orders may experience delivery delays.

GENERAL TERMS FOR DELIVERY

Delivery of Goods will take place at the Delivery Address specified by you in the Order.

If you are not personally available to accept delivery, you may appoint a representative to accept delivery in your place. Your representative must be over 16 years of age and capable of receiving delivery on your behalf. You agree that we will be entitled to rely on your representative's instructions as if they were your own.

On delivery, the Delivery Agent may require you or your representative to provide them with proof of identity, such as photo ID or proof of age. Papermate may not make delivery of the Goods if the person receiving the Goods is unable or unwilling to provide satisfactory evidence of proof of identity or age.

To ensure delivery can take place, you agree to give us as much detail as possible about particular features of the Delivery Address in advance via email after placing your Order. This includes, without limitation: restricted access or parking for our truck; restricted or limited access to the premises; or if you have narrow doors, spiral staircases or tight corners.

If there is no one available at the Delivery Address to accept delivery, or there is limited access to the Delivery Address or it is unsafe or impractical to make delivery or for any other reason delivery cannot take place, a calling card will be left for you to collect the Goods from a local Australia Post office and/or Sendle Pick Up Point. It is your responsibility to follow the instructions stated on the calling card.

You or your representative may be required to sign a delivery form to confirm that the delivery has taken place. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery. Where redelivery is required because of refusal to accept delivery, you may be required to pay additional Delivery Fees.

Where you do not collect your Goods from the Australia Post office within 10 days of a failed delivery, you must contact us for further information about claiming your Order. If Goods are required to be redelivered, you may be required to pay additional Delivery Fees.

Once delivered, you must inspect and test the Goods and ensure the Goods delivered match your Order. You must let us know about any damaged, missing and incorrect Goods as soon as possible by contacting us. You can otherwise return Goods. Any Goods replaced under the Shipping and Returns Policy due to being faulty, damaged, or incorrect will be delivered to you free of charge. Any exchanges due to you changing your mind about your purchase will attract another Delivery Fee.

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Papermate

ABN 14 3423 78 901

Last update: March 31st, 2024